AI FITNESS MIRROR — 125KG ELITE SERIES
Dubai, UAE · GCC Region · Effective 2025
(UAE & GCC Region)
This document sets out AEKE’s Official Purchase & Ownership Policy governing all transactions for the AEKE K1 AI Fitness Mirror within the UAE and GCC region. By completing a purchase, every buyer acknowledges and agrees to be bound by the policies set out herein.
AEKE is a premium brand built on trust, precision engineering, and community. Every owner benefits from the prestige of the AEKE name.
All buyers agree not to publish false, misleading, or maliciously disparaging content about AEKE, its products, or its team across any public channel — including social media, review platforms, forums, blogs, or broadcast media.
This policy is grounded in UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes.
The deliberate online publication of false statements designed to harm a brand’s reputation constitutes a criminal offence under UAE law.
AEKE reserves all rights to pursue civil and criminal remedies under applicable UAE legislation.
Each verifiable incident of false or maliciously disparaging public communication attributable to the buyer shall trigger:
USD $5,000 per incident
Multiple incidents across different platforms or dates constitute separate occurrences.
Before posting any complaint publicly, buyers must contact AEKE’s Client Experience team privately.
AEKE commits to a response within 5 UAE business days.
Public escalation without private resolution constitutes a breach of this policy.
Each AEKE K1 unit is logged into a dedicated international freight schedule upon order confirmation.
Transit timeline:
25–30 calendar days
Origin: People’s Republic of China
Destination: Dubai (Jebel Ali Port or Dubai International Airport)
Then onward to UAE or GCC
Once the Bill of Lading (B/L) is issued by the freight carrier:
The order becomes irrevocable
No cancellations
No modifications
No redirections
If AEKE approves cancellation after B/L issuance:
25% Logistics Recovery Fee applies
Deducted from refund
Non-negotiable
Requests before B/L issuance:
Reviewed within 72 hours
If production started → Up to 15% production recovery deduction
AEKE K1 Specifications:
Weight: 125 kg
Height: 170 cm
Width: 70 cm
Depth: 50 cm
Buyer must verify:
Elevator dimensions & load capacity
Doorway & corridor width
Staircase clearance & turning radius
Floor load-bearing capacity
If delivery is refused due to site limitations:
❌ No cash refund
✅ Store Credit only
Deductions include:
Two-way international freight
Customs & port handling
Last-mile delivery
10% restocking fee
Store Credit:
Valid 12 months
Non-transferable
Not redeemable for cash
All storage charges during refusal period are buyer’s sole responsibility.
⚠ IMPORTANT: Unboxing video is mandatory for shipping damage claims
The AEKE K1 travels over 5,000 kilometres via international freight networks.
An unboxing video is the only accepted proof distinguishing:
Shipping damage (carrier responsibility)
Post-delivery damage (buyer responsibility)
The video must:
Begin BEFORE crate is opened
Be continuous & unedited
Show outer crate condition
Show full packaging removal
Show damage in close-up
Show full unit in frame
Be submitted within 48 hours
AEKE will NOT process any shipping damage claim without a valid unedited video.
This rule is absolute.
If verified, AEKE will arrange:
Replacement
OR
Full repair
OR
Refund (as per Policy 06)
Crate damage does not automatically mean product damage.
Buyers must:
Note damage on carrier receipt
Start recording before signing
AEKE technician will:
Conduct full inspection
Video-record condition
Archive as legal record
Buyer signature confirms:
Delivery completed
Installation satisfactory
Aesthetic condition accepted
Operational performance demonstrated
Signed certificate = final binding acceptance.
No returns after acceptance for:
Aesthetic dissatisfaction
Change of mind
Interior mismatch
Expectation differences
Only manufacturing defects covered under warranty apply.
Maximum refund eligibility: 80% of product unit price only
Non-refundable:
Import duties
VAT (5%)
Freight charges
Delivery costs
Return freight
If approved:
80% of unit price refunded
20% retained for:
Payment processing
Banking charges
Currency conversion
Administrative recovery
Refund may be considered for:
Verified shipping damage
Confirmed manufacturing defect
Pre-B/L approved cancellation
Refunds processed within:
14 UAE business days
Returned to original payment method.
No refund after Certificate of Completion, except warranty-covered manufacturing defects.
Original wooden crating must be retained:
Minimum 30 calendar days
In undamaged condition
If crate unavailable:
Pickup may be declined
Replacement crate fee applies
All GCC units are first imported into Dubai, then re-exported.
For KSA, Qatar, Oman:
Buyer responsible for:
Local import duties
Local VAT
Customs levies
AEKE provides:
Commercial Invoice
Packing List
Certificate of Origin
AEKE not liable for customs holds or border refusals.
This policy is governed by:
UAE Civil Code
UAE Commercial Transactions Law
UAE Cybercrime Law
UAE Consumer Protection Law
All disputes subject to:
Courts of Dubai, UAE
Or binding arbitration under DIAC rules (at AEKE’s election).
All disputes must first be directed to AEKE Client Experience team prior to legal escalation.
1.1 Reputation Protection Commitment AEKE is a premium brand built on trust, precision engineering, and community. Every owner benefits from the prestige of the AEKE name. To protect that shared value, all buyers agree not to publish false, misleading, or maliciously disparaging content about AEKE, its products, or its team across any public channel — including social media, review platforms, forums, blogs, or broadcast media.
1.2 Legal Framework This policy is grounded in UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes. The deliberate online publication of false statements designed to harm a brand’s reputation constitutes a criminal offence under UAE law. AEKE reserves all rights to pursue civil and criminal remedies available under UAE Federal and Emirate-level legislation.
1.3 Liquidated Damages — $5,000 per Incident Each verifiable incident of false or maliciously disparaging public communication attributable to the buyer shall trigger a Liquidated Damages obligation of USD $5,000 — agreed by both parties as a genuine pre-estimate of brand equity loss, not a penalty. Multiple incidents across different platforms or dates each constitute a separate occurrence.
1.4 Private Resolution First Before posting any complaint publicly, buyers are required to contact AEKE’s Client Experience team privately. AEKE commits to a response within 5 UAE business days. Public escalation without attempting private resolution first constitutes a breach of this policy and activates the Liquidated Damages provision above.
2.1 Custom Freight Cycle Every AEKE K1 unit is individually logged into a dedicated international freight schedule upon order confirmation. Units are shipped from our facility in the People’s Republic of China on a 25–30 calendar day transit cycle to Dubai (Port of Jebel Ali or Dubai International Airport) before onward delivery within the UAE or GCC.
2.2 The Point of No Return — Bill of Lading Issuance Once the Bill of Lading (B/L) is issued by the freight carrier in China, the order is irrevocable. Cancellations, modifications, or redirections are not permitted after this point. This mirrors the standard applied to bespoke luxury goods — once in production and in transit, the order is committed.
2.3 Cancellation After Bill of Lading If a cancellation is formally requested after the Bill of Lading is issued, AEKE may — at its sole discretion — elect to process it subject to a 25% Logistics Recovery Fee deducted from the refund. This fee covers freight, customs, insurance, handling, and operational disruption costs already incurred and is non-negotiable.
2.4 Pre-Shipment Cancellation Cancellation requests received before the Bill of Lading is issued will be reviewed within 72 hours. If production has already commenced, a production recovery deduction of up to 15% may apply.
3.1 Pre-Purchase Site Verification The AEKE K1 weighs 125 kilograms and measures approximately 170cm (H) × 70cm (W) × 50cm (D). Before placing an order, every buyer must personally verify that their installation site can accommodate these specifications. This includes:
3.2 Delivery Refusal — No Cash Refund If the unit is refused at the point of delivery due to site access limitations, AEKE will not issue a cash refund. Site access failure is the buyer’s sole responsibility. The available remedy is Store Credit only.
3.3 Delivery Refusal — Store Credit Remedy Store Credit will be calculated as the original unit price less the following deductions:
The resulting Store Credit is valid for 12 months, non-transferable, and not redeemable for cash.
3.4 Storage Liability Any storage charges incurred at UAE customs, the freight forwarder’s facility, or the delivery partner’s warehouse during the period between refused delivery and AEKE’s retrieval of the unit are the buyer’s sole liability and payable on demand.
⚠ IMPORTANT: A valid unboxing video is MANDATORY to file any damage claim related to shipping or logistics. Claims submitted without an unboxing video will not be accepted under any circumstances. |
4.1 Why This Policy Exists The AEKE K1 travels over 5,000 kilometres across international freight networks. While AEKE works exclusively with premium logistics partners and purpose-built wooden crating to protect every unit, transit damage — however rare — can occur. To distinguish damage caused during shipping (AEKE’s and the carrier’s responsibility) from damage caused after delivery (buyer’s responsibility), an unboxing video is the only reliable and mutually accepted form of evidence.
4.2 Mandatory Unboxing Video Requirements Any buyer wishing to file a shipping or logistics damage claim MUST provide a continuous, unedited video recording of the complete unboxing process. The video must meet all of the following requirements:
4.3 Claims Without a Valid Unboxing Video AEKE will not process, consider, or entertain any shipping damage claim — including requests for replacement, repair, or refund — that is not accompanied by a valid, unedited unboxing video meeting the requirements of Section 4.2. This policy is absolute and applies regardless of the nature or severity of the alleged damage.
Why an unedited, continuous video? Edited or partial videos cannot establish the chain of custody between carrier delivery and product condition. A single uninterrupted recording from crate-arrival to product-reveal is the industry-standard proof that damage occurred during shipping rather than after delivery. This protects both the buyer and AEKE from disputes that cannot be objectively resolved. |
4.4 AEKE’s Commitment on Verified Shipping Damage Where a valid unboxing video confirms that damage to the unit occurred during shipping or as a result of carrier mishandling, AEKE will take full responsibility and will — at AEKE’s election — arrange for: (a) replacement of the damaged unit or component at no additional cost to the buyer; or (b) a full repair at AEKE’s expense; or (c) where repair or replacement is not feasible, a refund calculated in accordance with the Refund Policy set out in Policy 06 of this document.
4.5 Crate Damage Does Not Automatically Constitute Product Damage External crate damage noted at the point of carrier handover (dents, punctures, crush marks on the wooden crate) is a strong indicator of mishandling and should be noted on the carrier’s delivery receipt. However, crate damage alone does not constitute confirmation of product damage — the unboxing video must reveal actual damage to the unit itself. Buyers are strongly advised to note any crate damage on the delivery receipt and to begin recording before signing for the delivery.
5.1 Mandatory 360° Pre-Installation Inspection AEKE’s installation technician will conduct and video-record a full 360-degree digital inspection of the unit prior to installation. This inspection documents the glass panel, frame, base, AI interface, and all connected modules. The recording is filed as a legal record of the unit’s condition at handover.
5.2 Certificate of Completion At the conclusion of installation, the buyer will be invited to sign AEKE’s Certificate of Completion. This signature confirms:
The signed Certificate of Completion constitutes final and binding product acceptance.
5.3 No Expectation vs. Reality Returns After Acceptance Following execution of the Certificate of Completion, no return or refund will be accepted on the grounds of: personal aesthetic dissatisfaction unrelated to a documented defect; a perceived gap between expectations and the actual product appearance or scale; change of mind; or incompatibility with existing interior design. Post-acceptance claims are limited to documented manufacturing defects covered under AEKE’s 12-month warranty.
6.1 Understanding Your Purchase Price The total amount charged for your AEKE K1 order is not a single product price — it is a composite of multiple cost components, including the product unit price, import duties, VAT, and logistics. When a refund is applicable, only the product unit component is eligible for a partial refund. All other charges represent costs already incurred and disbursed to third parties (government authorities, freight carriers, and customs agents) on the buyer’s behalf and are non-recoverable.
REFUND ELIGIBILITY TABLE — AEKE K1 PRICE COMPONENTS
Charge Component | Included In Price | Refundable? | Remarks |
Product Unit Price | ✔ Yes | ✔ YES (80%) | 80% of unit price returned |
UAE / GCC Import Duties | ✔ Yes | ✗ NON-REFUNDABLE | Paid to customs authority |
VAT (5% UAE) | ✔ Yes | ✗ NON-REFUNDABLE | Remitted to FTA |
International Freight (China → UAE) | ✔ Yes | ✗ NON-REFUNDABLE | Carrier cost, non-recoverable |
Last-Mile Delivery (UAE/GCC) | ✔ Yes | ✗ NON-REFUNDABLE | Local logistics cost |
Return Freight (if applicable) | Buyer liability | ✗ NON-REFUNDABLE | Deducted from refund |
NET REFUND TO BUYER | — | 80% of Unit Price ONLY | Max eligible refund |
⚠ IMPORTANT: Maximum eligible refund in any approved refund scenario is 80% of the product unit price only. Duties, VAT, delivery charges, and freight costs are non-refundable without exception. |
6.2 The 80% Refund Rule — Explanation Where a refund of the product unit price is approved, AEKE will issue a refund of 80% of the product unit price. The remaining 20% is retained to cover payment processing fees, banking charges, currency conversion costs, administrative processing, and partial recovery of indirect logistics costs. This structure is consistent with the approach adopted by premium durable goods brands globally and reflects the genuine costs incurred in facilitating the transaction.
6.3 Scenarios Where a Refund May Be Approved An 80% refund of the product unit price (only) may be considered in the following circumstances:
6.4 Refund Processing Timeline Approved refunds will be processed within 14 UAE business days of the approval date and returned to the original payment method. AEKE is not liable for delays caused by the buyer’s bank or payment processor.
6.5 No Refunds After Certificate of Completion No refund of any amount will be issued after the buyer has signed the Certificate of Completion, except in the case of a warranty-covered manufacturing defect identified after installation, which AEKE will remedy by repair or replacement as its first course of action before any refund is considered.
7.1 Mandatory Retention Period The engineered wooden crating supplied with the AEKE K1 is purpose-built to protect the 4K glass panel and AI sensor array. Buyers must retain the original crating in undamaged condition for a minimum of 30 calendar days from the date of installation.
7.2 Service & Return Without Original Crating Any warranty service or authorised return requiring physical transport of the unit within 30 days of installation must be accompanied by the original crating. AEKE reserves the right to decline pickup or service scheduling where the crating is unavailable, damaged, or discarded. A crate replacement and repacking charge will apply before logistics can be arranged.
8.1 UAE as Primary Distribution Hub All AEKE K1 units sold to the GCC region are imported into Dubai, UAE, and thereafter re-exported to the destination country under applicable GCC Customs Union frameworks or bilateral trade terms.
8.2 Buyer Liability for Destination Country Taxes For orders delivered to the Kingdom of Saudi Arabia, Qatar, or Oman, the buyer is solely responsible for all additional import duties, VAT, and customs levies applied by the destination country upon entry. These costs are not included in the AEKE purchase price and are separate from the UAE-side charges already included. Key rates to note:
8.3 AEKE’s Documentation Commitment AEKE will provide all required export documentation including commercial invoice, packing list, and certificate of origin. AEKE bears no liability for customs holds, recalculated duties, or import refusals at the destination border.
9.1 Governing Law This Policy is governed exclusively by UAE Federal Law, including UAE Civil Code (Federal Law No. 5 of 1985), UAE Commercial Transactions Law (Federal Law No. 18 of 1993), UAE Federal Decree-Law No. 34 of 2021 (Cybercrime Law), and applicable UAE Consumer Protection legislation.
9.2 Jurisdiction All disputes shall be subject to the exclusive jurisdiction of the Courts of Dubai, UAE. As an alternative, at AEKE’s election, disputes may be referred to binding arbitration under the Rules of the Dubai International Arbitration Centre (DIAC), with Dubai as the seat and English as the language of proceedings.
9.3 Private Resolution Protocol All disputes should in the first instance be directed to AEKE’s Client Experience team before any formal legal escalation. AEKE is committed to resolving legitimate client concerns swiftly and with the care that our ownership community deserves.
